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What can cause my order to be late?
We are sorry that your order has not been delivered in the expected time. This information varies by order, however, it could be due to the following reasons:
- You ordered cold products that require next day shipping: To ensure the freshness of your products we process these shipments Monday through Wednesday of each week to avoid the interruption of the weekend.
- One of your products is out of stock: If your product is not in stock our team will be contacting you to provide you with another alternative or generate a credit for your next purchase.
- Your address does not have the correct information: Before completing your order you must ensure that all your information is correct to avoid delay in shipping processes. If you find that your address has an error, please contact us as soon as possible to make the appropriate changes.