What can cause my order to be late?

We are sorry that your order has not been delivered in the expected time. This information varies by order, however, it could be due to the following reasons: 

  • You ordered artisan products that require more time to be ready, to guarantee the quality of unique products they are made to order in an estimated 5 business days.
  • One of your products is out of stock: If your product is not in stock, our team will be contacting you to provide you with another alternative or to generate a credit for your next purchase.
  • Your address does not have the correct information: Before completing your order you must make sure that all your information is correct to avoid delays in the shipping processes. If you detect that your address has an error, contact us as soon as possible to make the pertinent changes.
You can contact customer service at the phone number + 52 1 7225193321 or send an email to info@brandsofmexico.com.mx and we will gladly assist you.