What can cause my order to be late?

We apologize that your order was not delivered in the expected time. This information varies for each order; however, it could be due to the following reasons:

1. One of your products is out of stock: If your product is not in stock, our team will be contacting you to provide you with another alternative or to generate a credit for your next purchase.

2. Your address does not have the correct information: Before completing your order you must make sure that all your information is correct to avoid delays in the shipping processes. If you detect that your address has an error, contact us as soon as possible to make the pertinent changes.